Technical Services Engineer

HelpSystems is adding a Technical Services Engineer to our Ashland, Nebraska team! As Technical Services Engineer, you will have the chance to continue to build your professional brand and become an industry expert in cross platform security and file transfer technologies.
Acquiring and maintaining extensive technical knowledge of GoAnywhere managed file transfer and future products, while striving to become an expert in these solutions.
Conducting product demos and proof-of-concepts (POCs) to prospective customers, demonstrating how our products can solve their challenges and meet their unique needs.
Partnering with our sales team to advance sales opportunities from a technical standpoint.
Analyzing customer needs and requirements. Answer client questions on product functionality, integration, and usage and solve pre-sales support problems.
Performing training to customers so they can take full advantage of our product features.
Providing professional services to insure successful product implementations for our customers.
Going on-site as needed at customer locations to help with installations and professional services.
Pursue certifications in popular technologies which customers deploy our products to, or interface with, such as Amazon AWS or Azure.
Help respond to PEN (penetration) testing results from our customers which may show potential vulnerabilities in our products.
Post articles, tips and techniques on our knowledge base as needed.
Bachelor's Degree
At least 5 years of experience in Information Technology
Excellent communication and customer service skills
Experience in IT Security
If this job isn't for you, tell a friend about this great opportunity!
To learn more about HelpSystems and the many perks of working here, please visit http://www.helpsystems.com/benefits
HelpSystems is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

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